Refund policy

Last Updated: March 18, 2026

At Amy Personal Prints, we take immense pride in the craftsmanship of our round wooden door signs made from high-quality plywood. We understand that purchasing handcrafted décor online requires trust, which is why we’ve built a clear and fair return and exchange policy to ensure your complete satisfaction.

Our Journey and Commitment to Excellence

Amy Personal Prints began its journey on March 10, 2024, with a mission to create unique, colorful wooden décor that adds personality to every home. Our focus is on round wooden door signs, thoughtfully crafted from durable plywood and finished in a variety of vibrant styles to suit different tastes.

Our business is built on honesty, quality, and attention to detail—values that guide everything from design to customer support. To ensure a safe shopping experience, our website is secured with SSL encryption, protecting your personal and payment information at all times.

30-Day Return Window

We offer a 30-day return and exchange window starting from the date your order is delivered.

To be eligible for a return, items must be in new condition only - unused, undamaged, and returned in their original packaging.

Return Conditions

We accept returns for both defective and non-defective items under the following conditions:

Defective or Incorrect Products

If your item arrives damaged, has a production defect, or you received the wrong product, we will resolve the issue promptly:

  • We provide a prepaid return shipping label (free of charge)
  • You can choose between a full refund or a replacement

Non-Defective Products (Change of Mind)

If you change your mind or prefer a different design or color, you can return the item in unused, original condition.

  • The customer is responsible for return shipping costs in this case

Exchange Policy

We’re happy to help you exchange your product for another design or color of equal value.

  • How to Initiate: Please email us at support@amypersonalprints.com with your order number and the item you’d like instead
  • Shipping for Exchanges:

Defective items: Free exchange shipping

Non-defective items: Customer pays return shipping, we cover shipping for the replacement

  • Processing Time: Exchanges are processed within 2 business days after receiving your returned item

Refunds and Fees

  • No Restocking Fees: We charge $0.00 for all returns and exchanges
  • Refund Processing: Refunds are issued to your original payment method within 5 days after inspection

Contact Customer Service

If you have any questions or need assistance, our team is always ready to help:

  • Name: Amy Personal Prints
  • Email: Support@amypersonalprints.com
  • Phone: +1 727-804-8744
  • Address: 2719 Woodhall Terrace, Palm Harbor, FL 34685, USA

We’re committed to making your shopping experience smooth, secure, and satisfying!